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🔒 Privacy Policy

Last Updated: March 8, 2026

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted)
• Chosen subscription plan
• Payment information (processed securely by Stripe)

Usage Data

When you use our service, we may collect:

• Problem descriptions you submit
• Solutions attempted
• Success/failure feedback
• Usage statistics (problems solved, time saved)
• License key and device information

Technical Data

When the agent connects, we collect:

• Device fingerprint (hardware-based, anonymous)
• Operating system information
• IP address
• Agent version

2. How We Use Your Information

We use the collected information to:

• Provide and improve our service
• Validate license keys and prevent abuse
• Process payments and send receipts
• Send service-related notifications
• Respond to support requests
• Improve our AI models and problem detection
• Analyze usage patterns to enhance features

3. Data Storage and Security

Your data is stored securely using industry-standard encryption both in transit (SSL/TLS) and at rest. We implement appropriate technical and organizational measures to protect your personal information.

AI Learning Data: By default, AI learning data (success rates, patterns) is stored locally on your device. This data never leaves your computer unless you explicitly enable cloud sync.

4. Data Sharing and Third Parties

We do NOT sell your personal information. We may share data with:

• Stripe: For payment processing (they have their own privacy policy)
• Email service: To send transactional emails (license keys, receipts)
• Analytics: Anonymized usage data for service improvement
• Legal requirements: If required by law or to protect our rights

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at contact@triagerflow.com

6. Cookies and Tracking

We use essential cookies for authentication and session management. We do NOT use tracking cookies or third-party advertising cookies. You can disable cookies in your browser, but this may affect functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we will delete or anonymize your data within 30 days, except where we must retain it for legal compliance.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable data protection laws.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and/or through the service interface. Continued use of the service after changes constitutes acceptance of the updated policy.

11. GDPR Compliance (EU Users)

For EU users, see our GDPR Compliance page for detailed information about your rights under the General Data Protection Regulation.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:
Email: contact@triagerflow.com
Data Protection Officer: contact@triagerflow.com